Terms and conditions

Thank you for visiting our website at http://bodychief.uk (hereinafter referred to as ‘BodyChief’, ‘Website’ or ‘Service’).

 

By using BodyChief, you can order the service of preparing and delivering meals listed on the website within dietary catering provided by the owners of the Website (hereinafter referred to as ‘Service’ or ‘Diet’).

 

These Regulations include the general rules and conditions of using the Website. If a customer takes a decision to use the Service, these conditions govern the rules of using the Website, including any questions of our liability.

Please make yourself acquainted with these Regulations.

Team of BodyChief

 

 

 

 

1) ABOUT US

 

  1. The owners of the Service is BodyChief UK Limited (hereinafter referred to as the ‘Service Provider’ or ‘Seller’) is registered by the Companies House under No. 10722747. The registered office of the Company is at Unit 40 Lythalls Lane, Industrial Estate, Coventry, West Midlands, England CV6 6FL. Our e-mail is office@bodychief.uk. The contact data is available in the ‘Contact’ tab of the Website.
  2. The Service Provider operates the Website and is responsible for rendering the Services and E-Services of the Website properly. In addition to the Service Provider, there are Service Customers who are third parties. Customers may use the Website to take advantage of E-Services provided via the Website and its other functionality, including the purchase of Services

 

 

2) DEFINITIONS

 

  1. The following terms shall have the meanings given thereto below:
    1. PRICELIST – the pricelist of Services available on the Website.
    2. DIET, SERVICE – the service that involves the preparation and delivery of meals detailed on the Website within dietary catering, rendered by the Service Provider on terms and conditions set out herein and in the Service Contract executed according to these Regulations.
    3. WORKING DAY – a day from Monday to Saturday.
    4. ORDER FORM – an E-Service that consists of an interactive form available on the Website that can be used by Customers to place an Order for the Service, in particular by adding Services to the electronic basket and determining the conditions of rendering the Service, including its type, quantity, and time as well as selecting the delivery and payment mode.
    5. CUSTOMER – (1) an individual who is fully capable of taking legal actions, and in cases provided for in generally applicable laws, also an individual with a limited capacity to take legal actions; (2) an incorporated entity; or (3) an organizational unit without an incorporated status who is given a legal capacity under a statute, who has made or intends to make a Service Contract with the Seller.
    6. CUSTOMER ACCOUNT – an E-Service that is the collection of resources and functionalities determined with an individual e-mail address and password, available in the IT system of the Service Provider, in which data given by the Customer is collected together with information about its activities on the Website using its functionalities, in particular information on any Orders placed and Services purchased by the Customer.
    7. NEWSLETTER – an E-Service that involves the electronic distribution service rendered by the Service Provider with e-mail, which provides all Customers who use this Service with regular newsletters from the Service Provider including information about news and promotions on the Website.
    8. REGULATIONS – these Regulations on using the Website and Services.
    9. WEBSITE, SERVICE, BODYCHIEF – the website of the Service Provider available at http://bodychief.uk, including its subdomains.
    10. E-SERVICE – a service rendered by electronic means by the Service Provider for the Customer via the Website according to these Regulations.
    11. SERVICE CUSTOMER – (1) an individual who is fully capable of taking legal actions, and in cases provided for in generally applicable laws, also an individual with a limited capacity to take legal actions; (2) an incorporated entity; or (3) an organizational unit without an incorporated status who is given a legal capacity under a statute, who is using or intends to use the E-Services available on the Website.
    12. SERVICE PROVIDER, SELLER – BodyChief UK Limited registered by the Companies House under No. 10722747. The registered office of the Company is at Unit 40 Lythalls Lane, Industrial Estate, Coventry, West Midlands, England CV6 6FL. The e-mail of the Service Provider is office@bodychief.uk. The contact data is available in the ‘Contact’ tab of the Website.
    13. ORDER – a declaration of intent by the Customer given with the Order Form and aimed directly at executing a Service Contract with the Seller.

 

 

3) GENERAL TERMS AND CONDITIONS OF USING THE WEBSITE

 

  1. The Service Customer shall use the BodyChief Service according to its purpose, these Regulations, and applicable rules of law and general practice, having respect for the personal rights, copyrights, and intellectual property of the Service Provider, other Service Customers, Customers, and third parties. The Service Customer shall not provide any illegal content to the Website.
  2. The following technical requirements apply to using BodyChief: (1) a PC, a laptop, a tablet, a smartphone or another multimedia device with Internet access; (2) access to e-mail; (3) an Internet browser: Mozilla Firefox 20.0 or higher (stable), Google Chrome 25.0. or higher (stable); (4) activated Cookies in the browser and Javascript; (5) minimum resolution 1280x1040 px.

 

 

4) E-SERVICES AVAILABLE ON THE WEBSITE

 

Every Service Customer may use the Website on terms and conditions set out herein.

The Service Customer may use the following E-Services available on the Website:

Order Form;

Account;

Newsletter.

The Service Provider shall render E-Services and Services free of any defects.

 

 

5) TERMS AND CONDITIONS OF USING THE ORDER FORM

 

  1. The Service Customer does not need to have an Account or log into an Account in order to use the Order Form to place an Order. However, if the Service Customer has an Account or opens an Account when placing an Order with the Order Form, the history of any placed Orders will be recorded in the Account.
  2. Using an Order Form starts when the Service Customer begins to fill it in on the Website by selecting a type of Service and determining other terms and conditions of rendering Services out of options available in the Order Form.
  3. An Order is placed with the Order Form after the Customer takes the following two steps: (1) filling in the Order Form and (2) clicking the ‘I order and play’ field on the Website after filling in the Order; before placing the Order, the Service Customer can modify any introduced data or discontinue placing the Order.
  4. The Customer has to provide the following data in the Order Form: a name and place of delivering the Service (street, house/flat number, post-code, town/city), an address for weekend/holiday deliveries, an e-mail address, a phone number, preferred times of deliveries out of times available in the Order Form and data concerning the Service rendition: the type of Service, quantity, a period and an initial date of Service, and a payment mode. If the Customer is not a consumer, it is also necessary to enter the name of business and its tax identification number.
  5. The E-Service of Order Form is rendered free of charge. This service is one-off and is finished when the Order is sent via the Service or upon the discontinuation of placing the Order by the Service Customer.

 

 

6) TERMS AND CONDITIONS OF USING AN ACCOUNT

 

To start using an Account, the Service Customer has to take the following three stems: (1) fill in the registration form, (2) click the action field, and (3) confirm the intention to open the Account by clicking a confirmation link sent to the e-mail address provided.

 

The Service Customer has to provide the following data in the registration form: a name, an e-mail address, a phone number, a password and data concerning the rendition of Services: an address of Service (street, house/flat number, post code, town/city), an address of weekend/holiday deliveries, and preferred times of deliveries out of available times.

An Account can be opened also when placing an Order with the Order Form; in this case, it is necessary to tick a relevant checkbox and enter an additional password.

The Service Customer may have one Account on the Website at a time. The Service Customer shall update its data given in the Account whenever it changes.

The Account E-Service is rendered free of charge and for an indefinite term. The Service Customer may close the Account, at any time and for convenience, by sending a relevant request to the Service Provider, in particular to the e-mail address: office@bodychief.uk or in writing to: Unit 40 Lythalls Lane, Industrial Estate, Coventry, West Midlands, England CV6 6FL. Moreover, the Service Customer may withdraw from any further use of the Account by deleting the Service Customer Account using the options available in the Account. Deleting the Account does not affect the rendition of any Services purchased beforehand.

 

 

7) TERMS AND CONDITIONS OF USING THE NEWSLETTER

The Newsletter is used free of charge. The Service Customer may subscribe for the Newsletter by ticking a relevant checkbox when placing an Order with the Order Form or when opening an Account with the registration form.

The Service Customer may discontinue receiving the Newsletter at any time and for convenience, by sending a relevant request to the Service Provider, in particular to the e-mail address: office@bodychief.uk or in writing to: Unit 40 Lythalls Lane, Industrial Estate, Coventry, West Midlands, England CV6 6FL. To resign from receiving the Newsletter, click the resignation link available in the Newsletter message.

 

 

8) PLACING AN ORDER AND EXECUTING A SERVICE CONTRACT

 

  1. To execute the contract on rendering the Service by the Seller for the Customer, the Customer has to place an Order and its receipt has to be confirmed and accepted by the Seller on terms and conditions set out herein.
  2. The price of Service quoted on the Website is given in GBP and is a full price, including any taxes, costs of delivery, and other costs necessary to render the Service. If the Service Contract is made via e-mail, the information on the total price is given to the Customer via e-mail before the Contract is executed.
  3. An Order may be placed by the Customer with the Order Form according to section 5 hereof or via an e-mail by sending a message to office@bodychief.uk or to other e-mail addresses given on the Website in the ‘Contact’ tab. An order placed via e-mail should contain the same data as the Order placed with the Order Form; if any information is missing or has to be supplemented, the Seller shall request the Customer to provide the same.
  4. After the Order is placed, the Seller shall confirm its receipt forthwith and accept it, which implies making the Service Contract. Initiating the Service depends on the date of commencing the Service given in the received Order and on making the payment by the Customer according to the terms and conditions given herein.
  5. The receipt of the Order is confirmed and the Service Contract is executed when the Seller sends a relevant e-mail to the Customer’s e-mail address given by the Customer when placing the Order. The message shall include a declaration of the Seller on receiving the Order and executing the Service Contract.
  6. The rendition of the Service (delivery) is initiated on the date of commencing the Service indicated in the accepted Order, subject to the following rules:
    1. if a bank account or a settlement account of the Seller is credited with the payment from the Customer for the Service on a Working Day until 2.00 p.m., rendering the Service shall begin on the following Working Day, however not earlier than from the day of initiating the Service indicated in the accepted Order;
    2. if a bank account or a settlement account of the Seller is credited with the payment from the Customer for the Service on a Working Day after 2.00 p.m., rendering the Service shall begin on the second Working Day after that day, however not earlier than from the day of initiating the Service indicated in the accepted Order.
  7. The Service Contract shall be recorded, secured and made available to the Customer by (1) providing these Regulations on the Website and (2) e-mailing to the Customer the terms and conditions of the executed Contract to the address given by the Customer. The provisions of the Service Contract shall be additionally recorded and secured in the IT system of the Service Provider’s Website.
  8. The Customer shall have the right to propose to the Service Provider a change of the terms and conditions of rendering the Service and to change the same upon mutual agreement and acceptance with the Service Provider of any such changed terms and conditions.

 

 

9) MODES AND DEADLINES OF PAYMENTS FOR THE SERVICE

 

The Seller shall make available to the Customer the following methods of making payments due to the Service Contract.

A payment with a wire transfer to the bank account of the Seller.

An electronic payment and a payment with a payment card.

A payment with a voucher.

 

The Customer shall make a payment for the Service at the latest until 2.00 p.m., one Working Day before the date of initiating the Service indicated in the accepted Order.

 

 

10) COSTS, METHODS AND DEADLINES OF PROVIDING SERVICES TO THE CUSTOMER

 

  1. The delivery within the Service is available in the area indicated in the information tab on the Website. In addition to the main cities, deliveries are made also to surrounding towns. The exact delivery address within this area specified by the Customer when placing the Order is confirmed additionally by the Service Provider when accepting the Order. The Customer is notified whenever a delivery cannot be made to the specified address.
  2. The cost of delivery is included in the price of Service.
  3. The delivery is made directly by the Seller or is subcontracted by the Seller.
  4. The Delivery is made according to the executed Service Contract from the day and for the term and to the address given in the Service Contract, subject to the following sentence. The Service (delivery) is initiated according to the Order received for performance according to the following conditions:
    1. if a bank account or a settlement account of the Seller is credited with the payment from the Customer for the Service on a Working Day until 2.00 p.m., rendering the Service shall begin on the following Working Day, however not earlier than from the day of initiating the Service indicated in the accepted Order;
    2. if a bank account or a settlement account of the Seller is credited with the payment from the Customer for the Service on a Working Day after 2.00 p.m., rendering the Service shall begin on the second Working Day after that day, however not earlier than from the day of initiating the Service indicated in the accepted Order.
  5. The Delivery is made on Working Days at times given in the Order Form. The Customer may stipulate preferred delivery times within the time frame available in the Order Form; however, such times shall not be binding for the Seller. The Seller may make a delivery within the whole stipulated time frame. If the Service covers also days other than Working Days, the delivery of meals on such days within the Service shall be made on the last Working Day preceding such days, unless the Service Provider and the Customer agree on the delivery otherwise.

 

 

11) PROMOTIONS, VOUCHERS AND DISCOUNT CODES

 

  1. The Seller reserves the right to make changes on the on-going bases to the prices of Services and to carry out and cancel promotional campaigns. Any changes of prices shall apply from the moment they are entered into the Website and shall not apply to Orders placed before such changes are made and shall not violate any Service Contracts that have been already made.
  2. No promotional campaigns carried out by the Seller on the Website may be combined, unless the regulations of the promotion provide for otherwise. The detailed information shall be given from time to time in the promotion terms and conditions and regulations.
  3. The following provisions concerning vouchers and discount codes shall apply, unless separate regulations of using a voucher or discount code provide for otherwise.
  4. When filling in an Order Form, the Customer may enter a voucher or discount code. To this purpose, it is necessary to click an active field of the code. If the Order is placed directly via e-mail, the Customer shall enter a voucher or discount code in the content of the e-mail.
  5. A voucher has a specified value and entitles the Customer to use it on the Seller’s Website according to these Regulations and terms and conditions given on the voucher, by the deadline and up to the value given therein. A voucher does not constitute a Service, but only a document that entitles the Customer to use it to make a payment on the Seller’s Website. It replaces funds for which Services are normally purchased on the Website.
  6. A voucher holder shall be authorised to use it once by a deadline given therein (a validity date) and in the stipulated value by purchasing a Service on the Website of the Seller according to these Regulations.
  7. A voucher shall replace funds on the Website of the value given therein in order to make a payment for the Service. The voucher cannot be exchanged for money.
  8. The Customer may use a voucher also for a Service whose value exceeds the face value thereof; however, in this case the Customer shall pay the remaining part of the price using other means of payment available on the Website. If the value of the Service is lower than entered in the used voucher, the Customer shall not be entitled to receive funds being the difference between the value of the Service and the value given in the voucher. Neither is the Customer entitled to use a voucher again.
  9. A discount code is an individual code that entitles its holder to receive a one-off discount on the Services available on the Website of the value and in the period determined by the Seller when issuing a discount code. Using a discount code does not depend on the value of the sales contract. A discount code shall not apply to the Service described on the Website as a test service (Test Diet).
  10. A discount code shall not be exchangeable for cash and entitles the Customer only to receive a one-off discount on the Services available on the Website.
  11. The Customer may not use a promotion, a voucher, and a discount code at the same time. A discount code and a voucher shall not be combined with any other discount codes or vouchers.

 

 

12) CONTACT WITH THE SERVICE PROVIDER

 

The main form of communicating with the Service Provider is e-mail (office@bodychief.uk) and other e-mail addresses given in the ‘Contact’ tab on the Website as well as regular post (Unit 40, Lythalls Lane Industrial Estate, CV6 6FL, Coventry). The Customer may exchange information using such means of communication concerning the use of BodyChief and Services rendered by the Seller. Customers may contact us also with other legal means of communication.

 

 

13) COMPLAINTS REGARDING THE WEBSITE AND SERVICES

 

  1. Any complaints about the operation of the Website or Services may be filed by the Customer via e-mail to office@bodychief.uk or in writing to: Unit 40, Lythalls Lane Industrial Estate, CV6 6FL, Coventry or with the contact form available on the Website.
  2. The Service Provider recommends that the following information is to be given in a complaint: (1) information and circumstances concerning the object of complaint, in particular the type and dates of non-conformity; (2) a claim of the Service Customer / Customer, and (3) contact data of the person who files the complaint, which will make it easier and faster to handle the complaint by the Service Provider. The requirements given in the preceding sentence are recommendations only and do not affect the effectiveness of complaints submitted without the recommended description.
  3. The Service Provider shall respond to a complaint as soon as possible, however not later than within 14 calendar days of the date of its filing.

 

 

14) WITHDRAWAL FROM THE CONTRACT

 

  1. This section of the Regulations governs the contractual right to withdraw from the Service Contract reserved for both parties thereof, i.e. the Seller and the Customer.
  2. The Customer shall have the right to withdraw from the Service Contract for convenience until 2.00 p.m. 1 Working Day before the date of rendering the Service indicated in an accepted Order.
    1. In order to meet the deadline for withdrawing from the Contract, it is sufficient to send a withdrawal declaration before its expiry. A withdrawal declaration may be given in writing to: Unit 40, Lythalls Lane Industrial Estate, CV6 6FL, Coventry or by e-mail to office@bodychief.uk or to other e-mail addresses given in the ‘Contact’ tab on the Website.
    2. The Seller shall immediately, and at the latest within 14 calendar days of receiving a withdrawal declaration from the Customer, reimburse any payments made by the Customer. The Seller shall reimburse any payments using the same mode of payment as used by the Customer, unless the Customer explicitly agrees on another mode of reimbursement, which does not involve any additional costs for the Customer.
  3. The Seller shall have the right to withdraw from the Service Contract for convenience within 3 Working Days before the date of initiating the Services indicated in an accepted Order.
  4. The contractual rights to withdraw from the contract mentioned in this article of the Regulations are supplementary, voluntary and do not exclude, suspend or limit any other rights of the Customer provided for in the rules of law.

 

 

15) STATUTORY WITHDRAWAL FROM THE CONTRACT BY THE CUSTOMER

 

  1. This article of the Regulations shall apply only to Service Customers and Customers who are consumers and concerns contracts made between them and the Service Provider.
  2. The right to withdraw from the contract made at a distance is not held by the customer with respect to contracts that concern: (1) rendering services, if the Seller has rendered the service completely by explicit consent of the consumer who has been informed before the start of rendition that after the Seller renders the Service, the customer shall lose the right to withdraw from the contract; (2) objects that are not prefabricated, are custom-made or are designated to fulfil individual needs of the customer; (3) perishable goods or goods with a short life; (4) the delivery in a sealed package that cannot be returned after it is unsealed due to the protection of health and for hygienic reasons, if the package has been opened after delivery.
  3. Subject to article 14(2) hereof, the consumer who has made a contract at a distance may withdraw from the contract within 14 calendar days for convenience and without incurring any costs, subject to art. 15(4) hereof.
  4. If the consumer exercises the right to withdraw from the contract after submitting a request to start rendering the Service, before the expiry of the deadline for withdrawing from the contract, the consumer shall pay for any services rendered before the time of withdrawal. A due amount shall be calculated on the pro-rata base to the scope of rendered services, taking into account the price or remuneration agreed in the contract. If the price or remuneration are excessive, the amount shall be calculated according to the market value of the rendered service.
  5. To meet a deadline for withdrawing from the contract, it is sufficient to send a declaration before its expiry. A withdrawal declaration may be given in writing to the following address: Unit 40 Lythalls Lane, Industrial Estate, Coventry, West Midlands, England CV6 6FL or by e-mail to: office@bodychief.uk or to other e-mail addresses available in the ‘Contact’ tab on the Website.
  6. The deadline for withdrawing from the Service Contract is calculated from the date of executing thereof.
  7. A contract withdrawal form given in Schedule 2 to the Act on Consumer Rights is enclosed as Schedule 1 hereto.

 

 

16) OUT-OF-COURT PROCEDURES AND RULES OF HANDLING COMPLAINTS AND CLAIMS

 

  1. This article of the Regulations shall apply exclusively to Customers who are consumers.
  2. Detailed information concerning the available methods of handling complaints and filing claims out of court and rules of access to such procedures are available in the offices and on websites of local (city) Consumer Ombudsmen, NGOs involved in consumer protection, Provincial Inspectorates of Commerce Inspection and at the following websites of the Office of Competition and Consumer Protection: https://www.gov.uk/topic/competition/consumer-protection and https://www.food.gov.uk/enforcement/regulation.
  3. A consumer may seek assistance in resolving a dispute by using the assistance of a local (city) Consumer Ombudsmen or NGOs involved in consumer protection (e.g. Federation of Consumers).
  4. The online platform for resolving disputes between consumers and entrepreneurs on the EU level is available at http://ec.europa.eu/consumers/odr (ODR platform). The ODR platform is an interactive and multilingual website with a point of comprehensive services for consumers and entrepreneurs who seek an out-of-court resolution of a dispute concerning contractual obligations that result from an online sale contract or service contract.

 

 

17) COPYRIGHTS

 

  1. Copyrights and intellectual property rights to the Website as a whole and its elements, including content, graphics, works, patterns, and marks available within the Website, belong to the Service Provider or other authorised third parties and are subject to copyright protection and other general rules of law. The protection of the Website encompasses all forms of their expression.
  2. The Website is to be treated like any other work that is subject to copyright protection. The Service Customer is not authorised to copy the Website otherwise than in cases allowed in applicable rules of law. The Service Customer undertakes not to modify, adapt, translate, decode, decompile, disassemble, or otherwise determine the source code of the Website, otherwise than in cases allowed in applicable rules of law.
  3. Trademarks of the Service Provider and any third parties shall be used according to applicable rules of law.

 

 

18) PROVISIONS FOR BUSINESS CUSTOMERS

 

  1. This article of the Regulations applies exclusively to Service Customers and Customers who are not consumers.
  2. The Seller is authorised to withdraw from the contract made with the Customer who is not a consumer within 14 calendar days of its execution. The withdrawal from the contract in this case may be for convenience and does not entitle the Customer to file any claims against the Seller.
  3. In addition to information that is generally required when placing an Order, the Customer who is not a consumer shall inform the Seller of any health conditions, including food allergies and other illnesses or ailments, that require the elimination or limitation of any food products, so that such information can be taken into account in rendering the Service.
  4. The acceptance and performance of the Service, also taking into account the above-mentioned information, shall not mean that the Seller accepts liability if the Customer who is not a consumer feels unwell or for any negative reactions of the organism to a set of ingredients, in particular due to the lack of knowledge or influence of the Seller on other liquids and products taken by the Customer who is not a consumer.
  5. If the Customer who is not a consumer does not receive a meal due to the absence of the person authorised to receive it or due to any other circumstances of which the Service Provider is not informed until 2.00 p.m. on the Working Day preceding the delivery or due to the incorrect address data, the object of the Service shall be deemed to be delivered effectively. The Customer who is not a consumer is not authorised in this event to claim the reimbursement of the Service fee in the part due for the day or to file any other claims due to the failure to receive the Service.
  6. If any events occur that are out of the Seller’s control and are not caused by his fault (e.g. weather conditions, decisions of state services, etc.), which hinder or prevent the delivery, the Seller shall not be liable for the failure to deliver the Service to the Customer who is not a consumer, and such a Customer shall not be entitled to file a complaint or to demand any compensation or damages.
  7. The Customer who is not a consumer shall not be entitled to the reimbursement of the difference, if the package is reduced.
  8. If there are any non-conformities between the object of the Service or the way of its provision and the placed Order or these Regulations, the Customer who is not a consumer shall be entitled to file a complaint within 3 Working Days of the rendition of Service or the part the complaint concerns. No complaints filed after this deadline shall be handled.
  9. The liability of the Seller due to a guarantee (the responsibility for the product/service) towards the Customer who is not a consumer shall be excluded.
  10. In Contracts with Service Customers who are not consumers, the Service Provider may terminate the contract concerning E-Service or Service with an immediate effect and without giving reasons, by sending a relevant declaration to the Service Customer.
  11. The Service Provider shall be liable to the Service Customer or Customer who is not a consumer, regardless of legal grounds of liability, only up to the value of the last fee paid for the Service, and if there is no such fee, up to £ 1,000.00 (one thousand pounds). The Service Provider shall be liable towards the Service Customer or the Customer who is not a consumer only for typical and actually incurred damage that was foreseeable when executing the contract, exclusive of any lost benefits.
  12. The Service Provider shall not be liable towards the Service Customer or the Customer who is not a consumer for any damage or default caused by a force majeure event or any other causes that are out of control of the Service Provider.
  13. Any and all disputes that may arise between the Seller and the Customer who is not a consumer shall be resolved by a court competent for the registered office of the Seller.

 

 

19) FINAL PROVISIONS

 

  1. Any contracts made by BodyChief UK shall be executed in accordance with English law and in English.
  2. Amendments to Regulations. The Service Provider reserves the right to make amendments to these Regulations for a valid reason, which may include: amendments to the rules of law; changes of delivery or payment methods; adding new E-Services – within the scope such changes affect the performance of the provisions of these Regulations; and adding new modes of payment. The amended Regulations shall be binding for the Service Customer / Customer, provided they have been notified properly of any such changes and have not terminated the contract within 14 calendar days of the date of notification. If the amendments to the Regulations result in the introduction of any new fees or increasing the present fees, the Service Provider / Customer who is a consumer may withdraw from the contract. No amendments to these Regulations can violate the rights acquired by the Service Customers / Customers who are consumers before the effective date of such amendments; in particular, the amendments of these Regulations shall not affect any Orders being placed or already placed or any Service Contracts that have been made or are being or have been already performed.
  3. English law shall apply to any issues not governed herein.